Returns and refund policy
Items purchased from Mythopoetic can in most cases be returned within 14 days of receipt of the goods. During this period you can check the product, as is usual in brick-and-mortar stores. The product must still be in its original condition and must not be damaged in any way. The product may only be removed from the packaging if it is not sealed.
If you wish to return the item, you must inform us. To do this, please do fill out the return form on our website or use the cancellation formular and send it to us by post. You can also inform us about your return by sending an email to firstname.lastname@example.org. Please note that you must send the items back to us within 14 days of notifying us of the return.
If you use your right of withdrawal, you will have to bear the return costs and you are also responsible for the condition of the product after you have received the product and during the return shipment. The product must be sent well protected, in good condition and in the original packaging.
processing your return
After we receive your return, we will inspect the returned item and then begin processing your refund. Your money will be refunded to the payment method you used when you made your purchase, unless you have requested a different refund.We will pay out your refund within 14 days.
Items that cannot be returned
The following product types cannot be returned: Products made to measure according to the customer’s instructions, such as:
- Personalized artistic creations
- Sealed products that cannot be exchanged once the seal has been broken.
- Purchases by business customers (B2B contracts).